Office Policies

A credit card is required to book any appointment. If one is not provided at the time of booking appointment, your appointment will not be accepted. 

 At our establishment, we believe in transparency and fairness when it comes to pricing. We do not accept gratuity to ensure that all of our customers are charged the same. The price you see is the price you pay, so you can enjoy your experience without any hidden fees or surprises. 

FOR RESCHEDULING AND CANCELATIONS:  

We ask that you please reschedule or cancel at least 24 hours before the beginning of your appointment, or you may be charged a cancellation fee. 

In the event you do not reschedule within the required amount of time or no show your appointment you will be charged the full amount of the service. 

FOR EYELASH EXTENSION AND DESIGNER LASH SERVICE:

Refunds are not offered for our eyelash extension service. However, if you are experiencing extreme fallout up to the 3rd** day after your appointment, we will fill and fix it free of charge. **NO exceptions** Due to the personal and customization of Designer Lashes, refunds are not offered. If you need help applying the lashes, please contact Erin at 650-678-8814

FOR SUGARING AND FACIAL SERVICES: 

Due to the personal nature of the services, refunds are not offered. If you are unsatisfied with your service or yearning for more, please contact Erin at 650-678-8814